AOD Resources:

Rep Script: Scripting for education calls

Assistant Playground: Quick question support

Rep Users: Houses inbound number, homepage URL, and credentials

Resources: Documents that client cant see (ex. counselor knowledge)

Before Enrollment:

Credentials (if new): Must log in two days prior to enrollment and review platform

Counselor Training : Review AOD once you gain access

During Enrollment:

Read script verbatim

Use dropdown for specific benefit details