Service Tickets are our process to support clients with ben admin challenges or situations where we need to contact HR.

Benefit Counselors will use this form so our internal team can reach out to HR and support the client's challenges.

Service Ticket Types

• Benefits Administration/Login Issue: Employee cannot log in to ben admin and need HR support for admin access.
• Benefits Administration/Plan Visibility Issue: Employee's benefits or rates are not available in the ben admin.
• Enrollment Eligibility: Employee states they are eligible for benefits (or not eligible) and we need verification.
• Miscellaneous: Other cases where we need to contact HR to support an employee's enrollment.

Service Tickets FAQs:

What happens after I create a service ticket?

Our internal team will reach out to the HR rep and fulfill the inquiry along with enrolling the employee (if requested).

What should I include in the "What's going on?" comment box?

Please include all details of what happened before creating the service tickets and any details that would support the completion of the ticket. This will help our team relay the important details to HR and determine next steps.

Is there anything that should not be included on the service ticket?

Please do not include DOB, SSN, or any personal information other than what the form requests. HR should be able to connect the employee to the ticket via their company email and phone number.